Quality Control

Posted by Tiffany Cooper

As a pastor’s wife, I get asked this question a lot, “What do you do at the church?”  Well, I do many things.  Monitoring the quality of our church is one of my important and lesser-known roles.  Nobody knows what we want our church to look and feel like better than my husband and myself.   I place great value on observation and quality control.  Here are ways I monitor the quality of our ministry:

  • On Sundays, I make notes of things that I feel need to be changed or improved.  After the day is over.  I share these thoughts with Herbert and the appropriate staff member via email or text.  Examples of things I comment on:
    • The environment: temperature, friendliness, and look of the facility.
    • The worship & creative portion of the service.  The songs that were great, those that weren’t.  Technical glitches.  The fantastic aspects we should do again.

our facilities coordinator if there were a larger mess.

  • If there’s a situation that I can give attention to at that moment, I will  act and/or speak to the situation.

*  Example:  I may say something like, “Thank you for serving and loving on the kids today.  I really appreciate you.  I noticed that we had a packed house last service.  It can be easy to get frazzled.  Let’s be sure to keep smiles on our faces, a friendly tone as we speak and a controlled calm as it gets really busy.  It’s going to be great.  Thank you so much!”  I always approach the person in love and from a coaching angle.

*  Example:  If I walk into a bathroom and see a wet counter or messy area, I will take the time to clean it quickly.  However, I would contact our facilities coordinator if there were a larger mess.

  • The Message:  I love to discuss my husband’s message with him.  The high points, which are most of the points. (I think he’s fantastic!) And I also give him helpful suggestions when I have them.  He enjoys dissecting the message.
  • Staff and Church Family:  I like to keep a pulse on our staff and church family.  I want to do my best to know them.  Being intentional allows me to monitor how they feel, their current highs and lows and most importantly…it helps me spot potential issues.
    • Social Media: Facebook, Twitter, Blogs
    • Secret Facebook Group for my pastor/staff wives and women on staff.
    • Coffee and lunch appointments.
    • Phone Calls

Although this particular role is unknown by others, I place great value on my service in this area.  Every detail, whether large or small, matters.  What others may view as insignificant are significant to me.  Do you find yourself as a “quality control” monitor as well?  In what ways do you monitor the quality of your church?  Maybe you operate in a role that is unknown to others, what it is?

20 thoughts on “Quality Control

  1. Cindi

    Yes. Mostly from the hospitality aspect such as temp, decore, smells, clutter, etc… The atmosphere and the visual are so important. I also oversee the greeters and ushers, a natural extension. We have a great team, and they “get” this, and our heart on the matter, so I seldom have to give input anymore.
    I do not address issues with staff unless they seem discouraged or are tired, then I find more help or jump in myself. I leave the preformance issues to hubby. I also like to keep a pulse on how they are doing, how their family is, what’s going on in extended family, etc.

  2. Grace Jones

    I do find myself in the “quality control” department frequently. Sometimes by choice and sometimes by default-

    Typically my husband’s first words to me as we pull out of the parking lot is “so, how was it??” At first this was frustrating for me because if my answer was “good” or “you did a great job”… that left him feeling like I was not really paying attetnion (he says he “needs that approval from me”.) So now I do my best to pick out few points before the drive out, so that he will know that I WAS paying attention and that I approve. 🙂

  3. LeadHership

    Toilet paper, tampon wrappers, gum wrappers, hair… All kinds of things in a woman’s bathroom that I hope I am never above cleaning up if i see em. 🙂

  4. Stephanie Shouse

    My husband and I feel like we set the tone for each service and I love doing the little things that help create the atmosphere that best reflects the direction we feel God leading us each week. One of the things I did recently was before an especially tense business meeting: I arrived early to pray over the issues and people who were a part of the meeting. Then I turned on some “non-controversial” praise & worship music and left it playing softly in the background as people arrived. Instead of spending the 10 minutes before the meeting gossiping or complaining or getting riled up about the issues, they sat and listened to the music. Made for a much more pleasant discussion in our business meeting! 🙂

  5. Tiffany Cooper

    Cindi, you are a huge blessing to your church! And, you are a huge blessing to your hubby! It’s great to have both the male and female perspectives:)

  6. Tiffany Cooper

    So true Grace. Jessica Cornelius has a great tip about this…she says she picks out 3 specific things for talk with her husband about, not just the general “it was good” comment.

  7. Tiffany Cooper

    Yes, we as pastors totally set the tone. I feel blessed to have a friend that cares so deeply for her church that she lifts them up in prayer. Prayer is the greatest & most powerful thing we can do!

  8. amk

    Well, I do wipe counters and chat with my pastor husband about his ermon afterwards, but I am shocked you can do any of those other things with out people thinking you are being overly critical/nosey! I would never get away with suggesting someone do something differently! Maybe this is a difference with a smaller church or a rural church.

  9. amk

    And please know I’m not judging you or thinking those are bad things to do, just that the pastor’s wife (me) needs to NOT do them at our church.

  10. Kay

    What a beautiful act of service! I’ll need to remember that next time I’m anxious about a prospectively tense situation. You’re obviously a very insightful woman and your husband and church are blessed by your discernment 🙂

  11. Kay

    I’ve often seen myself as, for lack of a better description, a cruise director on Sunday mornings. Like Julie on the old Love Boat TV show, I find myself going out of my way to meet new people, reintroduce myself to people I’ve met before, make sure people are making connections and finding Bible studies to participate in, helping parents find the nursery (where are those greeters!?!), and getting my husband a bottled water, etc. I very much feel that I can do a lot to help set the tone at our church, so I try to focus on others between services and during welcome times, but then I work really hard to turn my attention to true and sincere worship. I sometimes find it hard to shift gears like that, but I know it’s important to quit focusing on others, the atmosphere, etc., long enough to have a purposeful worship time myself.

  12. Grace Jones

    We are in a rural church too and there is an aspect of the “overly critical”-ness… however, I do my best to do as Tiffany said above… ‘always approach the person in love and from a coaching angle’

    And if I see that it was not taken well, then next time I might just mention it to my husband or the person that is “in charge” of that ministry area and allow him/her to speak to the person if it is a major reaccuring issue.

  13. Tiffany Cooper

    It’s great that you have a pulse on what would be productive and what would not be productive at your church. Each church is unique. It sounds like you’re doing exactly what you need to do. I would never do anything that would cause harm to the church. Everything I do comes from a place of love, I’m never harsh or critical in a negative tone:)
    It sounds like you are very involved and a great blessing to you husband and church!!!

  14. Terri Sigman

    I love to be the staff and key volunteer cheerleader. I work hard each weekend at letting our team know how valuable what they’re doing is! But one of the biggest things I do is look for people who seem to be at church alone… Jesus came to seek and save the lost, I come to seek and find the alone 🙂

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