Posted by Tiffany Cooper
As a pastor’s wife, I get asked this question a lot, “What do you do at the church?” Well, I do many things. Monitoring the quality of our church is one of my important and lesser-known roles. Nobody knows what we want our church to look and feel like better than my husband and myself. I place great value on observation and quality control. Here are ways I monitor the quality of our ministry:
- On Sundays, I make notes of things that I feel need to be changed or improved. After the day is over. I share these thoughts with Herbert and the appropriate staff member via email or text. Examples of things I comment on:
- The environment: temperature, friendliness, and look of the facility.
- The worship & creative portion of the service. The songs that were great, those that weren’t. Technical glitches. The fantastic aspects we should do again.
our facilities coordinator if there were a larger mess.
- If there’s a situation that I can give attention to at that moment, I will act and/or speak to the situation.
* Example: I may say something like, “Thank you for serving and loving on the kids today. I really appreciate you. I noticed that we had a packed house last service. It can be easy to get frazzled. Let’s be sure to keep smiles on our faces, a friendly tone as we speak and a controlled calm as it gets really busy. It’s going to be great. Thank you so much!” I always approach the person in love and from a coaching angle.
* Example: If I walk into a bathroom and see a wet counter or messy area, I will take the time to clean it quickly. However, I would contact our facilities coordinator if there were a larger mess.
- The Message: I love to discuss my husband’s message with him. The high points, which are most of the points. (I think he’s fantastic!) And I also give him helpful suggestions when I have them. He enjoys dissecting the message.
- Staff and Church Family: I like to keep a pulse on our staff and church family. I want to do my best to know them. Being intentional allows me to monitor how they feel, their current highs and lows and most importantly…it helps me spot potential issues.
- Social Media: Facebook, Twitter, Blogs
- Secret Facebook Group for my pastor/staff wives and women on staff.
- Coffee and lunch appointments.
- Phone Calls
Although this particular role is unknown by others, I place great value on my service in this area. Every detail, whether large or small, matters. What others may view as insignificant are significant to me. Do you find yourself as a “quality control” monitor as well? In what ways do you monitor the quality of your church? Maybe you operate in a role that is unknown to others, what it is?